"Kalmar Complete Care is a comprehensive package of service support and provides us with total peace of mind. We rely on Kalmar’s expertise to ensure optimum machine productivity," says Roelf Buist, SCA Managing Director, Rotterdam

The challenge

The Rotterdam Terminal of SCA Logistics B.V. handles a wide range of vessel types, including RoRo and container ships. The Port of Rotterdam has the highest number of container departures in Europe, and SCA’s business is constantly growing. “Our container handling throughput is increasing, so it’s vital we have the right equipment and service solutions in place to maximise uptime,” says Roelf Buist, SCA Managing Director, Rotterdam.

The solution

SCA Logistics renewed its three-year contract with Kalmar to provide complete service and maintenance support for two Kalmar ship-to-shore (STS) cranes. The Kalmar Complete Care package provides all labour and parts needed to deliver a complete maintenance programme for the cranes. It includes all maintenance-related tasks, from planning to execution, as well as delivery of spare parts and 24/7 on-call support.

The result

Buist says the Kalmar service meets SCA’s needs precisely. “Service is very much a people business, and the engineering team at Kalmar regularly demonstrate that they fully understand our priorities. As we don’t have our own technical service department we rely on Kalmar’s expertise to ensure optimum machine productivity. We’ve trusted Kalmar service support for the last five years and it has worked exceptionally well.”