Service Manager, Ellesmere, United Kingdom
I joined Kalmar in June 2004 as a Trainee Service Engineer. After 12 months I was promoted to full engineer status. In January 2007 I was appointed to the position of Service Co-ordinator, which enabled me to develop a good mix of skills to complement my engineering experience and knowledge. This made it possible for me to become Customer Service Manager for Cargotec UK in 2009. This role included working for 12 months on integrating and streamlining the Kalmar and Hiab customer service teams, and managing a team of some 20 people. In July 2013, I became Northern Field Service Manager for Kalmar UK, managing a team of field service engineers while also retaining overall responsibility for Kalmar Customer Services.
I spend a lot of time with customers, ensuring I understand their needs. Working with our team of engineers and the Customer Service Team, I also need to ensure tight management control of our own working processes to deliver a consistently high level of service. A large part of my role is maintaining effective customer relationships at all levels while managing a team of engineers and supporting our sales team with various projects.
The products I work with range from distribution tractors to port and terminal equipment. Kalmar equipment is of the highest standard and our products are at the cutting edge of technology.
I enjoy ensuring that the customer’s needs are met while delivering profitably for our organisation. As the market leader, Kalmar is an excellent company to work for, providing support for your development and exposing you to some fantastic opportunities and challenges. In my opinion, the company has both the best people and the best products. It has offered me an excellent career path – I have been well supported by the organisation from my time as an engineer right through to my current role. It has been challenging and rewarding at the same time.